ABMA Education (hereafter “ABMA”, “we”, “us”) (registered company number 3751875) is committed to protecting your privacy. At all times we aim to respect any personal information you share with us, or that we receive from others, and keep it safe. This Privacy Notice (“Notice”) sets out our data processing practices and your rights and options regarding the ways in which your personal information is used and collected (including through our website – www.abma.uk.com).
This Notice contains important information about your personal rights to privacy. Please read it carefully to understand how we use your personal information.
The provision of your personal information to us is voluntary. However, without providing us with your personal information, your use of our services or your interaction with us may be impaired. For example, you will be unable to take an examination or receive a qualification.
We will review this policy annually as part of our self-evaluation arrangements and revise it as and when necessary, in response to customer and learner feedback or changes in regulation and/or legislation.
Contents of this policy:
- How we collect personal information and the type of personal information we collect about you
- What personal information do we use?
- How and why will we use your personal information?
- Lawful bases
- Communications for marketing/promotional purposes
- Children’s personal information
- How long do we keep your personal information?
- Will we share your personal information?
- Security/storage of and access to your personal information
- International Data Transfers
- Exercising your Rights
- Changes to this Notice
- Links and third parties
- How to contact us
1. How we collect personal information and the type of personal information we collect about you
We collect personal information about you
a) When you give it to us directly
For example, personal information that you give to us when you communicate with us by email, phone or letter
b) When we obtain it indirectly
For example, your personal information will be shared with us by centres/learning providers after you enrol for a course in relation to which we provide the relevant qualification.
c) When it is available publicly
Your personal information may be available to us from external publicly available sources. For example, depending on your privacy settings for social media services, we may access information from those accounts or services.
d) When you visit our website
When you visit our website, we automatically collect the following types of personal information:
- Technical information, including the Internet Protocol (IP) address used to connect your device to the Internet, browser type and version, time zone setting, browser plug-in types and versions and operating systems and platforms.
- Information about your visit to the website, including the uniform resource locator (URL) clickstream to, through and from the website (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, referral sources, page interaction information (such as scrolling and clicks) and methods used to browse away from the page.
We collect and use your personal information by using cookies on our website. ABMA may collect information about your computer; this is statistical data concerning your browsing actions and does not identify you individually. This information includes your IP address where available, operating system and browser type, for system administration and to report collective information to our advertisers.
ABMA may also collect information about your general Internet usage using cookie files stored on the hard drive of all computers. The cookies contain valuable information that is transferred to your computer’s hard drive. In collecting this information, we are able to improve our site and deliver a better and more personalised service.
You can refuse to accept cookies but note that in doing this you may be unable to access certain parts of our site. You can do this by activating the setting on your browser which allows you to refuse the setting.
In general, we may combine your personal information from these different sources set out in a-d above, for the purposes set out in this Notice.
2. What personal information do we use?
We may collect, store and otherwise process the following kinds of personal information:
a) your name and contact details including postal address, telephone number, email address and emergency contact details and, where applicable;
b) your date of birth and gender;
c) your financial information, such as bank details and/or credit/debit card details*;
d) information about your computer/mobile device and your visits to and use of websites, including, for example, your IP address and geographical location;
e) unique candidate identifiers/unique learner numbers;
f) details of your qualifications/experience; and/or
g) any other personal information which we obtain as per Paragraph 1.
*Please note that when we take payment over the telephone, this information is entered, in real time, directly into our banking payment processing site. We do not hold/retain credit or debit card details.
Do we process special categories of data?
The EU General Data Protection Regulation (“GDPR”) recognises certain categories of personal information as sensitive and therefore requiring more protection, for example information about your health, ethnicity and religious beliefs.
In certain situations, ABMA may collect and/or use these special categories of data (for example, information on candidates’ medical conditions so that we can make arrangements for reasonable adjustments and/or special considerations). We will only process these special categories of data if there is a valid reason for doing so and where the GDPR allows us to do so.
3. How and why will we use your personal information?
Your personal information, however provided to us, will be used for the purposes specified in this Notice. In particular, we may use your personal information:
a) to register you as a candidate and allow you to sit examinations;
b) for examination administration purposes;
c) to conduct examinations and assessments;
d) to issue examination results and certificates;
e) to carry out any reviews or appeals;
f) to otherwise provide you with services, products or information you have requested;
g) to communicate as necessary with centres/learning providers;
h) to provide further information about our work, services or activities (where necessary, only where you have provided your consent to receive such information);
i) to answer your questions/requests and communicate with you in general;
j) to manage relationships with our partners and service providers;
k) to analyse and improve our work, services, activities, products or information (including our website), or for our internal records;
l) to keep our facilities safe and secure;
m) to run/administer the activities of ABMA, including our website, and ensure that content is presented in the most effective manner for you and for your device;
n) to audit and/or administer our accounts;
o) to satisfy legal obligations which are binding on us, for example in relation to regulatory, government and/or law enforcement bodies with whom we may work (for example requirements relating to the payment of tax or anti-money laundering);
p) for the prevention of fraud or misuse of services; and/or
q) for the establishment, defence and/or enforcement of legal claims.
4. Lawful bases
The GDPR requires us to rely on one or more lawful bases to use your personal information.
We consider the grounds listed below to be relevant:
a) Where you have provided your consent for us to use your personal information in a certain way (for example, we may ask for your consent to collect special categories of your personal information so that you may sit an exam with reasonable adjustments and/or special considerations).
b) Where necessary so that we can comply with a legal obligation to which we are subject (for example, where we are obliged to share your personal information with regulatory bodies which govern our work and services).
c) Where necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering a contract (for example, to provide you with payment for undertaking a service for us such as marking).
d) Where there is a legitimate interest in us doing so.
The GDPR allows us to collect and process your personal information if it is reasonably necessary to achieve our or others’ legitimate interests (as long as that processing is fair, balanced and does not unduly impact your rights as an individual).
In broad terms, our “legitimate interests” means the interests of the running of ABMA as a commercial entity and ensuring that appropriate levels of certified awards are granted to candidates in line with our standards.
When we process your personal information to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and on your rights under data protection laws. We will not use your personal information for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).
5. Communications for marketing/promotional purposes
We may use your contact details to provide you with information about our work, events, services and/or activities which we consider may be of interest to you (for example, about other certified awards we offer or training/learning providers we work with).
Where we do this via email, SMS or telephone (where you are registered with the Telephone Preference Service), we will not do so without your prior consent (unless allowed to do so via applicable law).
Where you have provided us with your consent previously but do not wish to be contacted by us about our work, events, services and/or activities in the future, please let us know via the contact details at the bottom of this policy.
6. Children’s personal information
When we process children’s personal information, where required we will not do so without their consent or, where required, the consent of a parent/guardian. We will always have in place appropriate safeguards to ensure that children’s personal information is handled with due care.
7. How long do we keep your personal information?
In general, unless still required in connection with the purpose(s) for which it was collected and/or processed, we remove your personal information from our records after a minimum of six years after the date it was collected. However, if before that date, (i) your personal information is no longer required in connection with such purpose(s), (ii) we are no longer lawfully entitled to process it, or (iii) you validly exercise your right of erasure (please see Section 11 below), we will remove it from our records at the relevant time.
If you request to receive no further contact from us, we may keep some basic information about you on our suppression list in order to comply with your request and avoid sending you unwanted materials in the future.
8. Will we share your personal information?
We do not share, sell or rent your personal information to third parties for marketing purposes. However, in general we may disclose your personal information to selected third parties in order to achieve the purposes set out in this Notice.
These parties may include (but are not limited to):
a) centres/learning providers;
b) individual examiners;
c) educational authorities such as Department for Education, Welsh Government, Department of Education Northern Ireland, HESA, UCAS, ESFA and the Learning Records Service;
d) local authorities and other public bodies responsible for education;
e) other educational establishments/prospective employers (for example, if a reference is sought);
f) suppliers and sub-contractors for the performance of any contract we enter into with them, for example IT service providers such as website hosts or cloud storage providers;
g) professional service providers such as accountants and lawyers;
h) parties assisting us with research to monitor the impact/effectiveness of our work, events, services and activities;
i) the police, for example in sharing data in relation to malpractice cases linked to fraud; and/or
j) regulatory bodies who govern our work, such as Ofqual, Qualifications Wales, CCEA Regulation, SQA or Ofsted.
In particular, we reserve the right to disclose your personal information to third parties:
- in the event that we sell or buy any business or assets, in which case we will disclose your personal information to the (prospective) seller or buyer of such business or assets;
- if substantially all of our assets are acquired by a third party, personal information held by us may be one of the transferred assets;
- if we are under any legal or regulatory duty to do so; and/or
- to protect the rights, property or safety of ABMA, its personnel, users, visitors or others.
9. Security/storage of and access to your personal information
ABMA is committed to keeping your personal information safe and secure and we have appropriate and proportionate security features and organisational and technical measures in place to help protect your information.
Your personal information is only accessible by appropriately trained staff, volunteers and contractors, and stored on secure servers which have features to prevent unauthorised access.
10. International Data Transfers
Given that we are a UK-based organisation we will normally only transfer your personal information within the European Economic Area (“EEA”), where all countries have the same level of data protection law as under the GDPR.
However, because we may sometimes use agencies and/or suppliers to process personal information on our behalf, it is possible that personal information we collect from you will be transferred to and stored in a location outside the EEA, for example the United States.
Please note that some countries outside of the EEA have a lower standard of protection for personal information, including lower security requirements and fewer rights for individuals. Where your personal information is transferred, stored and/or otherwise processed outside the EEA in a country that does not offer an equivalent standard of protection to the EEA, we will take all reasonable steps necessary to ensure that the recipient implements appropriate safeguards (such as by entering into standard contractual clauses which have been approved by the European Commission) designed to protect your personal information and to ensure that your personal information is treated securely and in accordance with this Notice. If you have any questions about the transfer of your personal information, please contact us using the details below.
For learners based outside of the EEA, it is expected that data will be shared only with their centre located outside of the EEA. On occasion, we will be expected to share information with local regulatory bodies and other educational establishments/prospective employers. We will only share necessary information with these parties and endeavour to ensure that they protect the data they receive.
Unfortunately, no transmission of your personal information over the Internet can be guaranteed to be 100% secure – however, once we have received your personal information, we will use strict procedures and security features to try and prevent unauthorised access.
11. Exercising your Rights
Where we rely on your consent to use your personal information, you have the right to withdraw that consent at any time. This includes the right to ask us to stop using your personal information for marketing or fundraising purposes or to unsubscribe from our email list at any time. You also have the following rights:
a) Right of access – you can write to us to ask for confirmation of what personal information we hold on you and to request a copy of that personal information. Provided we are satisfied that you are entitled to see the personal information requested and we have successfully confirmed your identity, we will provide you with your personal information subject to any exemptions that apply.
b) Right of erasure – at your request we will delete your personal information from our records as far as we are required to do so. In many cases we would propose to suppress further communications with you, rather than delete it.
c) Right of rectification – if you believe our records of your personal information are inaccurate, you have the right to ask for those records to be updated. You can also ask us to check the personal information we hold about you if you are unsure whether it is accurate/up to date.
d) Right to restrict processing – you have the right to ask for processing of your personal information to be restricted if there is disagreement about its accuracy or legitimate usage.
e) Right to object – you have the right to object to processing where we are: (i) processing your personal information on the basis of our legitimate interests (see section 4 above), (ii) using your personal information for direct marketing, or (iii) using your information for statistical purposes.
f) Right to data portability – to the extent required by the GDPR, where we are processing your personal information (that you have provided to us) either: (i) by relying on your consent, or (ii) because such processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contact, and in either case we are processing using automated means (i.e. with no human involvement), you may ask us to provide the personal information to you – or another service provider – in a machine-readable format.
g) Rights related to automated decision-making – you have the right not to be subject to a decision based solely on automated processing of your personal information which produces legal or similarly significant effects on you, unless such a decision is (i) necessary to enter into/perform a contract between you and us/another organisation, (ii) authorised by EU or Member State law to which ABMA is subject (as long as that law offers you sufficient protection), or (iii) based on your explicit consent.
Please note that some of these rights only apply in limited circumstances. For more information, we suggest that you contact us using the details at the bottom of this policy.
We encourage you to raise any concerns or complaints you have about the way we use your personal information by contacting us using the details at the bottom of this policy. You are further entitled to make a complaint to the Information Commissioner’s Office – www.ico.org.uk. For further information on how to exercise this right, please contact us using the details below.
12. Changes to this Notice
We may update this Notice from time to time. We will notify you of significant changes by contacting you directly where reasonably possible for us to do so and by placing an update notice on our website. This Notice was last updated on 24 May 2018.
13. Links and third parties
We link our website directly to other sites. This Notice does not cover external websites and we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit via links on our website.
14. How to contact us
Please let us know if you have any questions or concerns about this Notice or about the way in which ABMA processes your personal information by contacting us at the channels below.
Please ask for/mark messages for the attention of Shehrazade Emmambokus-Teuten, Compliance Officer.
Telephone: 0208 733 7000
Post: ABMA Education | 7 Queens Square | Lyndhurst Road | Ascot | Berkshire | SL5 9FE | UK